What is Chimpy?
How to explain Chimpy in a few seconds
At the counter, keep it simple and clear. A good explanation is:
“You can rent a powerbank here, use it while you're out, and return it later at any Chimpy location.”
This short explanation is usually enough for customers to understand the service immediately.
Pricing (Switzerland)
The pricing is simple and transparent:
CHF 5 rental fee
CHF 15 deposit
Total: CHF 20 at the time of rental
The deposit is refunded when the powerbank is returned.
How returns work
When a customer returns the powerbank:
The system automatically calculates the refund
The deposit (CHF 15) is refunded depending on how long the powerbank was used
Refund rules:
Returned within 7 days → full refund (CHF 15)
After 7 days → CHF 2 deducted per additional week
💡 Important: The refund amount may be lower than CHF 15 — this is correct and not a mistake.
Important things to tell customers
Make sure customers understand the following:
The powerbank can be returned at any Chimpy location
No receipt is required for the return
A charging cable is included and must be returned
The refund is handled automatically by the system
Cable types
Each powerbank includes a charging cable.
Make sure the customer gets the correct one:
USB-C → newer Android devices
Lightning → iPhones
Micro-USB → older Android devices
If needed, you can swap cables before handing over the powerbank.
Common customer questions
“Do I need an app?”
No. Customers do not need to download an app or register.
“Where can I return it?”
At any Chimpy partner location.
“How much do I get back?”
Up to CHF 15 depending on how long the powerbank was used.
“What happens if I return it late?”
CHF 2 is deducted from the deposit per week after the first 7 days.
“What if I lose the cable?”
A fee is deducted automatically from the deposit.
Best practice for staff
Keep explanations short and simple
Focus on the key points: rent → use → return
Avoid over-explaining unless the customer asks
Always speak with confidence
