Chimpy is there to support you
If you need help, Chimpy support is here to assist you quickly and efficiently.
Whether it’s a technical issue, stock problem, or general question, always reach out instead of guessing. This ensures problems are solved correctly and fast.
When to Contact Support
You should contact Chimpy support if:
You are running low or out of stock
Deliveries have not arrived as expected
The app or register system is not working
Powerbanks cannot be scanned or returned
Multiple devices are defective or not working
You are unsure how to proceed in a situation
👉 If in doubt, it’s always better to contact support.
Partner Support (Store Staff)
For all store-related questions and operational issues:
☎️ +41 44 500 29 93
Use this number for:
Stock requests
Logistics questions
Technical issues
Hardware problems (rack, cables, boxes)
Customer Support (For Customers)
If a customer has a problem that cannot be solved at the counter:
☎️ +41 44 500 29 95
👉 Ask the customer to contact Chimpy directly.
Note: all information is also on the powerbank itself.
Typical cases:
Refund disputes
Powerbank not working after leaving the store
General questions
Additional Support Channels
QR code on the powerbank → directs customers to support
Email / contact form via Chimpy website
Use these options if phone support is not required.
How to Handle Support Situations
For Staff
Stay calm and follow the process
Do not guess or improvise
Escalate issues early
For Customers
Be friendly and transparent
Explain that Chimpy handles support directly
Provide the correct contact details
Best Practices
Contact support early if something seems wrong
Provide clear information when calling
Follow instructions from the support team
+41 44 500 29 95 | support@heychimpy.com
