Your feedback is essential to improving Chimpy
As a store partner, you work with the product every day. You see what works well, what doesn’t, and where improvements can be made. Sharing your feedback helps us make the service better for you, your team, and your customers.
Why Your Feedback Matters
By sharing your experience, you help us:
Improve daily operations at the POS
Reduce errors and support requests
Optimize hardware (powerbanks, cables, racks, boxes)
Improve logistics and delivery processes
Make the service easier for customers to understand
👉 Many improvements come directly from partner feedback
How to Give Feedback
The easiest way is to contact Chimpy support:
☎️ +41 44 500 29 93 or
Email: support@heychimpy.com
What You Can Report
You can share feedback on anything related to Chimpy, including:
🔧 Operational Issues
Repeated problems during rental or return
Difficult workflows at the counter
Confusing processes
🔋 Hardware Feedback
Powerbanks not working as expected
Cable issues or missing parts
Problems with racks, boxes, or inlays
📦 Logistics Feedback
Delays in deliveries or pickups
Stock issues
Problems with return boxes or seals
💡 Suggestions & Improvements
Ideas to improve the service
Suggestions for better setup in your store
Feedback from customers
When to Share Feedback
You should give feedback if:
You notice the same issue happening multiple times
Something slows down your daily work
Customers are confused or frustrated
You have an idea to improve the system
👉 Even small observations can make a big difference.
+41 44 500 29 95 | support@heychimpy.com
