Welcome to the Chimpy Partner Support Center.

This page is your central resource for everything related to renting out chimpy at your store. Here you’ll find setup guides, operational tips, troubleshooting steps, and answers to common questions.

Our goal is to make running Chimpy as simple and reliable as possible—so you and your team can focus on your customers. If you can’t find what you’re looking for, our support team is ready to help.

Explain Chimpy to Customers

Learn how to explain borrowing, returning, pricing, and common questions clearly at the counter.

Explain Chimpy to Customers

Learn how to explain borrowing, returning, pricing, and common questions clearly at the counter.

Rack & Display Guidelines

Learn how to use the rack correctly and adapt to different Store layouts.

Rack & Display Guidelines

Learn how to use the rack correctly and adapt to different Store layouts.

Handling Powerbanks & Cables

How to place the rack, handle powerbanks and cables, and use inlays the right way.

Handling Powerbanks & Cables

How to place the rack, handle powerbanks and cables, and use inlays the right way.

Stock-Outs & Reorders

Find out what to do in case of stock-outs and how to request more powerbanks, cables or boxes.

Stock-Outs & Reorders

Find out what to do in case of stock-outs and how to request more powerbanks, cables or boxes.

Technical & Register Issues

What to do if the register system fails or a powerbank doesn’t behave as expected.

Technical & Register Issues

What to do if the register system fails or a powerbank doesn’t behave as expected.

Contact Chimpy Support

Find the fastest way to reach Chimpy support by phone or email.

Contact Chimpy Support

Find the fastest way to reach Chimpy support by phone or email.

Give Feedback

Report issues, share feedback, or suggest improvements for products and processes.

Give Feedback

Report issues, share feedback, or suggest improvements for products and processes.

Explain Chimpy to Customers

Learn how to explain borrowing, returning, pricing, and common questions clearly at the counter.

Rack & Display Guidelines

Learn how to use the rack correctly and adapt to different Store layouts.

Handling Powerbanks & Cables

How to place the rack, handle powerbanks and cables, and use inlays the right way.

Stock-Outs & Reorders

Find out what to do in case of stock-outs and how to request more powerbanks, cables or boxes.

Technical & Register Issues

What to do if the register system fails or a powerbank doesn’t behave as expected.

Contact Chimpy Support

Find the fastest way to reach Chimpy support by phone or email.