Your feedback is essential to improving Chimpy
Why Your Feedback Matters
By sharing your experience, you help us:
Improve daily operations at the POS
Reduce errors and support requests
Optimize hardware (powerbanks, cables, racks, boxes)
Improve logistics and delivery processes
Make the service easier for customers to understand
👉 Many improvements come directly from partner feedback
How to Give Feedback
The easiest way is to contact Chimpy support:
☎️ +41 44 500 29 93 or
Email: support@heychimpy.com
What You Can Report
You can share feedback on anything related to Chimpy, including:
🔧 Operational Issues
Repeated problems during rental or return
Difficult workflows at the counter
Confusing processes
🔋 Hardware Feedback
Powerbanks not working as expected
Cable issues or missing parts
Problems with racks, boxes, or inlays
📦 Logistics Feedback
Delays in deliveries or pickups
Stock issues
Problems with return boxes or seals
💡 Suggestions & Improvements
Ideas to improve the service
Suggestions for better setup in your store
Feedback from customers
When to Share Feedback
You should give feedback if:
You notice the same issue happening multiple times
Something slows down your daily work
Customers are confused or frustrated
You have an idea to improve the system
👉 Even small observations can make a big difference.
